Contact
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OUR PHYSICAL STORE
Eindhoven
Frederiklaan 213Eindhoven, The NetherlandsGet directions →
Discover colours and finishes in person. Visit our store for personal advice, an eye test and our one-hour lens service.
BOOK A STORE VISITWe confirm availability and the turnaround for your chosen lenses in advance.

— FAQ —
FREQUENTLY ASKED QUESTIONS
What is the difference between custom lenses and complete eyewear?
Custom lenses are new lenses for your own frame. The illustrated frame is not included. Complete eyewear includes both the frame and lenses.
How do I choose my lenses?
Start with the model or lens shape, then choose your preferred colour and finish. Additional options such as prescription, coating and size follow.
What is Diamond Cut?
Diamond Cut adds polished facets to the lens edge for a distinctive look. The available options depend on the lens shape and frame.
What is Smooth Cut?
Smooth Cut is an edge finish for a softer look. Alongside Smooth Cut and Diamond Cut, a standard edge finish is also available.
Are photochromic lenses available?
Photochromic lenses are an option. Availability depends on your colour, prescription and frame. Ask us about the available combinations.
Can I order prescription lenses?
Prescription and non-prescription lenses are available. We need accurate optical measurements before producing prescription lenses and check which option suits your prescription and frame.
Do I need to know all measurements and prescription details?
You do not need every measurement to explore your options. Contact us if you do not have your prescription or frame size. We will explain which details are needed.
Which coatings can I choose?
Options include blue and gold coatings. Availability and any additional cost depend on your chosen lenses. Check the options or ask us for advice.
How do I send my own frame?
For an order using your own frame, you receive a shipping kit with instructions. Pack and send your glasses as instructed. We take care of the lenses, fitting and final checks.
Do I need to send anything for complete eyewear?
No. We produce and check the complete glasses and ship them to you. You do not need to supply a frame.
Can every frame have new lenses?
This depends on the construction and condition of your frame and your chosen lenses. Send us details of your frame if you are unsure, and we will check the options.
Is my frame insured during shipping?
Before shipping, contact us about the shipping method and terms for your frame. Do not assume insurance cover without confirmation.
What happens to my frame in the workshop?
We shape and finish the lenses to fit your frame, then mount them. We check the result and carefully pack your glasses for shipping.
Who can help after delivery?
Email your order number and a short description of your question. We will help with the next steps and explain the terms that apply to your order.
Do the lenses offer UV protection?
We discuss the protection and specifications of your chosen lenses during your consultation, so you can choose an option suited to your frame and intended use.
When will my order be shipped?
Lead times depend on your frame and chosen lenses. We agree on an expected schedule in advance. For an existing order, email us with your order number.
Can I return my order?
The options depend on your order and whether your lenses were made specifically for you. View our returns policy for the terms. Contact us at info@lensswitch.nl, and we will help you.
Are the lenses suitable for daily use?
Tell us how you plan to use your glasses. We will discuss suitable lenses, finishes and care instructions.
How can I track my order?
For questions about your order status or shipping, email your order number to info@lensswitch.nl, so we can help with your order.
Which payment methods can I use?
Available payment methods are shown at checkout. Contact us if you have any questions before ordering.
No matching question found. Email us and we will help.
Prefer personal advice? Book an appointment.

